Signature Best Practices
Publication Date: June 2018
In connection with payment card transaction processing, each payment network, acquirer processor and various other industry stakeholders have specific written requirements, recommendations and guidelines, which include signature line printing. In late 2017 and early 2018, payment networks made changes to signature requirements, as it relates to the Cardholder Verification Method (CVM).
This U.S. Payments Forum Communications and Education Working Committee white paper concerns the storage and capture of signatures at physical point-of-sale (POS) locations only, where goods and/or services are purchased at that location. The white paper covers the following topics:
- Reviews stakeholder impact of signature requirements for payment cards
- Provides signature recommendations by payment network for card-present transactions.
- Summarizes chargeback impact by payment network for signature recommendations
The Forum strongly encourages stakeholders to consult network-specific guidance on the technical implementation recommendations for signatures.
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